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Original Artworks - Frequently Asked Questions
What is your Shipping Policy for original artworks?
Items will ship within one week of purchase. I will email your tracking number as soon as the artwork is shipped.
What if the original artwork is damaged upon arrival?
Please contact me immediately and I will arrange repairs on a case by case basis.
What is your Policy on Returns/Exchanges/Refunds of original artwork?
If you are unhappy with your purchase, you can return the work to me. You will receive a partial refund based on shipping costs.
How can I keep up with your new work?
Follow me on social media by clicking the links below. You can also subscribe to my newsletter here.
Fine Art Prints - Frequently Asked Questions
What is your Shipping Policy for Fine Art Prints?
Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
|
Order type |
Production Time |
Standard Shipping |
|
Paper or Canvas (print only) |
5 Bus. Days |
3-7+ Bus days* |
|
Acrylic or Metal (print only) |
5 Bus. Days |
3-7+ Bus days* |
|
Print & Frame Presentations |
5 Bus. Days |
3-7+ Bus days* |
|
Custom Canvas Art |
5 Bus. Days |
3-7+ Bus days* |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
How much does the shipping cost?
Shipping is free for orders over $100. Otherwise, the shipping price is calculated based on weight coefficient of each item.
When will I receive my Fine Art Print order?
We do our best to ensure your order arrives in a timely manner. In general, orders are usually produced in 3-4 days, arriving in 5-6 business days.
What is your policy on returns/exchanges/refunds of Fine Art Prints?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact artistrachelg@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Can I cancel my order?
Unless your order has already gone into production you can cancel it. Please contact artistrachelg@gmail.com as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a refund or replacement, please email artistrachelg@gmail.com
Trusted Art Seller
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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