Free Shipping across the Continental US for all original artworks (over $100)

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Original Artworks - Frequently Asked Questions 

 

What is your Shipping Policy for original artworks?

Items will ship within one week of purchase. I will email your tracking number as soon as the artwork is shipped. 

What if the original artwork is damaged upon arrival? 

Please contact me immediately and I will arrange repairs on a case by case basis. 

What is your Policy on Returns/Exchanges/Refunds of original artwork? 

If you are unhappy with your purchase, you can return the work to me. You will receive a partial refund based on shipping costs. 

How can I keep up with your new work?

Follow me on social media by clicking the links below. You can also subscribe to my newsletter here

 

Fine Art Prints - Frequently Asked Questions 

 

What is your Shipping Policy for Fine Art Prints?

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order type

Production Time

Standard Shipping

Paper or Canvas (print only)

5 Bus. Days

3-7+ Bus days*

Acrylic or Metal (print only)

5 Bus. Days

3-7+ Bus days*

Print & Frame Presentations

5 Bus. Days

3-7+ Bus days*

Custom Canvas Art

5 Bus. Days

3-7+ Bus days*

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day 

How much does the shipping cost?

Shipping is free for orders over $100. Otherwise, the shipping price is calculated based on weight coefficient of each item. 

When will I receive my Fine Art Print order?

We do our best to ensure your order arrives in a timely manner. In general, orders are usually produced in 3-4 days, arriving in 5-6 business days. 

What is your policy on returns/exchanges/refunds of Fine Art Prints?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact artistrachelg@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

Can I cancel my order? 

Unless your order has already gone into production you can cancel it. Please contact artistrachelg@gmail.com as soon as possible if you need to cancel your order. 

How long does it take to process a refund? 

Processing a refund can take up to 7-10 business days. 

How do I return my package? 

For a refund or replacement, please email artistrachelg@gmail.com

 

 

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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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