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Original Artworks - Frequently Asked Questions
What is your Shipping Policy for original artworks?
Items will ship within one week of purchase. I will email your tracking number as soon as the artwork is shipped.
What if the original artwork is damaged upon arrival?
Please contact me immediately and I will arrange repairs on a case by case basis.
What is your Policy on Returns/Exchanges/Refunds of original artwork?
If you are unhappy with your purchase, you can return the work to me. You will receive a partial refund based on shipping costs.
How can I keep up with your new work?
Follow me on social media by clicking the links below. You can also subscribe to my newsletter here.
Fine Art Prints - Frequently Asked Questions
What is your Shipping Policy for Fine Art Prints?
Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
|
Order type |
Production Time |
Standard Shipping |
|
Paper or Canvas (print only) |
5 Bus. Days |
3-7+ Bus days* |
|
Acrylic or Metal (print only) |
5 Bus. Days |
3-7+ Bus days* |
|
Print & Frame Presentations |
5 Bus. Days |
3-7+ Bus days* |
|
Custom Canvas Art |
5 Bus. Days |
3-7+ Bus days* |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
How much does the shipping cost?
Shipping is free for orders over $100. Otherwise, the shipping price is calculated based on weight coefficient of each item.
When will I receive my Fine Art Print order?
We do our best to ensure your order arrives in a timely manner. In general, orders are usually produced in 3-4 days, arriving in 5-6 business days.
What is your policy on returns/exchanges/refunds of Fine Art Prints?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact artistrachelg@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Can I cancel my order?
Unless your order has already gone into production you can cancel it. Please contact artistrachelg@gmail.com as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a refund or replacement, please email artistrachelg@gmail.com
